Corporate Blogging Alphabet - What Is It?
I built this alphabet to showcase what I think are the benefits and best practices of corporate blogging. Not all of these entries will apply to every individual blogging scenario, but they all apply to corporate blogging in general. So here you have them, corporate blogging benefits and best practices ... from A to Z.
Accountable
Accountability applies to corporate blogging in two primary ways. With single-author blogs (such as CEO blogs), the author can inspire trust among readers by "owning" his or her commentary. But companies also assume a certain level of accountability for all blogs under their umbrella, regardless of disclosures to to the contrary. So blogging accountability must be carefully considered at both the individual and corporate level.
Believable
Used properly, a corporate blog or CEO blog can make a company more believable. And in the low-trust, post-Enron world of corporate skepticism, a little believability goes a long way. Use your blog to tell an honest story in a passionate way.
Candid
A common mistake in corporate blogging is when organizations use the blog as "website, part two," shoveling press releases and other corporate literature onto the blog. To achieve the believability mentioned above, a corporate blog must take on the candid, heartfelt voice of the author. Sure, it takes courage to do this (and probably a set of corporate blogging guidelines), but your readers will reward you by becoming advocates.
Direct
Corporate blogs are direct. You write your message, click the "Publish" button, and your words are directly viewable across the Internet. This removes intermediaries from the corporate communication chain. There are no journalists or editors to put their own spin on things. The message goes from the author directly to the audience. Never again will your message be diluted or mis-aligned (unless you do that yourself).
Enthusiastic
In my opinion, only enthusiastic bloggers should be allowed to represent the company. Half-hearted commentary stands out like a purple elephant in the corporate blogosphere. This kind of commentary does more harm than good, whether it comes from the CEO, the communications chief, or Joe Employee. Enthusiasm comes across in blog posts -- and it's contagious.
Flexible
One of the great things about blogs is the versatility with which they can be used. A corporate blog, for example, can be used internally or externally. It can be a news channel, a customer-feedback forum, an educational tool, or a combination of these things.
Google-friendly
And Yahoo-friendly, and MSN-friendly, etc. A corporate blog can help you increase your search engine visibility in a number of ways. For one thing, a blog gives you an easy way to expand your website with new content. If you blog daily for a year, you've got 365 new pages of topical content (and 365 new items for people to find through search engines). Blogs are also more "social" than websites, so in time a well-written blog will acquire links from other blogs. This kind of link popularity does wonders for your search engine ranking.
Happening
Nine times out of ten, a corporate blog is more "happening" than its website counterpart. Blogs are easier to update than a regular website. And when you update a blog often with quality content, it becomes an active resource that people are more inclined to revisit.
Informative
When you keep your customers well informed on new products, services or "behind the scenes" company happenings, you increase the likelihood of future business from those customers. Corporate blogging is a simple but effective way to keep people informed.
Jargon-free
Generally, corporate blogs are not the place for corporate speak. At least, not a customer-facing corporate blog. Save that language for your annual report. Business blogs evolved from online diaries, single-author sources of information and insight. Much of this plain-speak expectation carries over to corporate blogs, so the potential power of blogging for business purposes lies within the blog's frankness, not its jargon.
Knowledgeable
Use your corporate blog to show readers how knowledgeable you are on your subject. When your readers see how much information you have to share on a subject, they'll recommend your blog to others who are interested in the subject. These are the kinds of readers you want. Just remember, some of your readers will know as much about the subject as you do. So check your facts before posting.
I built this alphabet to showcase what I think are the benefits and best practices of corporate blogging. Not all of these entries will apply to every individual blogging scenario, but they all apply to corporate blogging in general. So here you have them, corporate blogging benefits and best practices ... from A to Z.
Accountable
Accountability applies to corporate blogging in two primary ways. With single-author blogs (such as CEO blogs), the author can inspire trust among readers by "owning" his or her commentary. But companies also assume a certain level of accountability for all blogs under their umbrella, regardless of disclosures to to the contrary. So blogging accountability must be carefully considered at both the individual and corporate level.
Believable
Used properly, a corporate blog or CEO blog can make a company more believable. And in the low-trust, post-Enron world of corporate skepticism, a little believability goes a long way. Use your blog to tell an honest story in a passionate way.
Candid
A common mistake in corporate blogging is when organizations use the blog as "website, part two," shoveling press releases and other corporate literature onto the blog. To achieve the believability mentioned above, a corporate blog must take on the candid, heartfelt voice of the author. Sure, it takes courage to do this (and probably a set of corporate blogging guidelines), but your readers will reward you by becoming advocates.
Direct
Corporate blogs are direct. You write your message, click the "Publish" button, and your words are directly viewable across the Internet. This removes intermediaries from the corporate communication chain. There are no journalists or editors to put their own spin on things. The message goes from the author directly to the audience. Never again will your message be diluted or mis-aligned (unless you do that yourself).
Enthusiastic
In my opinion, only enthusiastic bloggers should be allowed to represent the company. Half-hearted commentary stands out like a purple elephant in the corporate blogosphere. This kind of commentary does more harm than good, whether it comes from the CEO, the communications chief, or Joe Employee. Enthusiasm comes across in blog posts -- and it's contagious.
Flexible
One of the great things about blogs is the versatility with which they can be used. A corporate blog, for example, can be used internally or externally. It can be a news channel, a customer-feedback forum, an educational tool, or a combination of these things.
Google-friendly
And Yahoo-friendly, and MSN-friendly, etc. A corporate blog can help you increase your search engine visibility in a number of ways. For one thing, a blog gives you an easy way to expand your website with new content. If you blog daily for a year, you've got 365 new pages of topical content (and 365 new items for people to find through search engines). Blogs are also more "social" than websites, so in time a well-written blog will acquire links from other blogs. This kind of link popularity does wonders for your search engine ranking.
Happening
Nine times out of ten, a corporate blog is more "happening" than its website counterpart. Blogs are easier to update than a regular website. And when you update a blog often with quality content, it becomes an active resource that people are more inclined to revisit.
Informative
When you keep your customers well informed on new products, services or "behind the scenes" company happenings, you increase the likelihood of future business from those customers. Corporate blogging is a simple but effective way to keep people informed.
Jargon-free
Generally, corporate blogs are not the place for corporate speak. At least, not a customer-facing corporate blog. Save that language for your annual report. Business blogs evolved from online diaries, single-author sources of information and insight. Much of this plain-speak expectation carries over to corporate blogs, so the potential power of blogging for business purposes lies within the blog's frankness, not its jargon.
Knowledgeable
Use your corporate blog to show readers how knowledgeable you are on your subject. When your readers see how much information you have to share on a subject, they'll recommend your blog to others who are interested in the subject. These are the kinds of readers you want. Just remember, some of your readers will know as much about the subject as you do. So check your facts before posting.